Privacy Policy

Effective Date: January 2025 

At Pillarcraft Accounting & Cloud Solutions (“Pillarcraft”, “we”, “our”, or “us”), we take your privacy seriously. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our proprietary or third-party software.

By accessing our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect personal and business information through our website, software platforms, service engagements, and communication channels. This may include:

  • Name, email address, phone number

  • Business name, industry, contact information

  • Tax and financial records (when providing accounting services)

  • Usernames, passwords, and usage data

  • Device, browser, and IP information for analytics

2. How We Use Your Information

We use your data to:

  • Deliver our accounting, tax, and cloud consulting services

  • Provide access to software like Usawa, Xero, Zoho, or other tools we implement

  • Respond to inquiries and provide client support

  • Process transactions and maintain records

  • Improve our website, content, and service offerings

  • Send relevant updates, newsletters, or marketing (with opt-out options)

3. Use of Third-Party Software

Pillarcraft may implement or manage third-party software on your behalf (e.g., Xero, Shopify, Zoho, Hotelogix, etc.). While we facilitate usage, your data is also subject to each provider’s privacy policy. We will share access to these where possible, but we are not liable for how external providers handle your data.

4. Data Storage & Security

We use cloud-based, secure storage systems and modern encryption practices to protect your data. However, no system is 100% secure, and by using our services, you acknowledge that some risk is inherent in data transmission and cloud storage.

5. Data Sharing & Disclosure

We may share your data:

  • With employees and authorized contractors working on your account

  • With third-party software providers essential to service delivery

  • When required by law, regulation, or court order

  • In case of a merger, acquisition, or business restructuring

We do not sell or rent your personal data to third parties for advertising purposes.

6. Data Retention

We retain personal and financial data only as long as necessary for service provision, legal compliance, and business needs. After the retention period, we securely delete or anonymize data.

7. Cookies & Website Analytics

Our website uses cookies and tracking tools to enhance user experience and analyze traffic. You can manage your preferences through your browser settings. Some services may not function properly without cookies enabled.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you

  • Correct or delete inaccurate information

  • Withdraw consent or request data portability

  • Lodge a complaint with a data protection authority

To exercise these rights, contact us via the email address below.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on our website with a new “Effective Date.” Continued use of our services after such changes constitutes acceptance.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, contact:

📧 privacy@pillarcraft.com
📞 +234 803 321 9619
📍 Suite 11A, 3rd Floor, City Plaza, 7 Rukuba Close, Area 11, Garki, Abuja