Terms of Service

Effective Date: January 2025

Welcome to Pillarcraft Accounting & Cloud Solutions (“Pillarcraft”, “we”, “our”, or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, products, services, and any technology or software solutions we implement or support for you.

By accessing or using any of our services—including outsourced accounting, payroll, tax compliance, virtual CFO support, cloud software consulting, implementation, or our proprietary tools such as Usawa—you agree to be bound by these Terms.

1. Scope of Services

Pillarcraft offers a range of professional services, including:

  • Outsourced Accounting Services: Bookkeeping, payroll, tax compliance, reporting, virtual CFO, and related financial services.

  • Cloud Solutions Consulting & Implementation: System design, process automation, software integration, training, and post-implementation support.

  • Software Development & Deployment: Use of proprietary tools like Usawa Cloud Accounting Software, as well as deployment and integration of third-party cloud applications (e.g., Xero, Zoho, Shopify, Vend, Sapaad, Hotelogix, Unleashed, etc.).

We may use a cocktail of software products (licensed, proprietary, or recommended third-party tools) to support the management of specific components or entire workflows of your business.

2. Software Terms & Responsibility

By engaging Pillarcraft to implement or manage software solutions:

  • You agree to be bound by the terms and conditions of each third-party or proprietary software we deploy for your business.

  • Pillarcraft will provide access to the Terms of Service, Privacy Policy, and Service Level Agreements (SLAs) of the software vendors where available.

  • We do not warrant or guarantee the performance, uptime, or uninterrupted use of third-party software.

  • You indemnify Pillarcraft against any damages or losses arising from failures, bugs, or outages related to any software we deploy, whether developed by us or sourced externally.

3. Intellectual Property & Workflow Ownership

  • All custom workflows, automation, configurations, and process blueprints developed for your business may be reused by Pillarcraft for other clients and for marketing, sales, or educational purposes.

  • Discontinuation of service does not remove Pillarcraft’s right to refer to your business (without disclosing confidential data) as a client we served, including high-level descriptions of services rendered.

  • Any logos, branding, or proprietary content of the client remain the intellectual property of the client and will not be shared outside the above use cases without consent.

4. Marketing & Case Studies

By working with Pillarcraft:

  • You grant us permission to reference your business name and describe the services rendered (e.g., software deployed, problems solved, results achieved) across our website, portfolio, pitch decks, and sales channels.

  • We may publish non-confidential insights or testimonials unless otherwise stated in writing by you.

5. Non-Compete & Non-Solicitation

  • You agree not to solicit or hire any current or former employee, contractor, or affiliate of Pillarcraft for a period of 12 months following the conclusion of our engagement.

  • You agree not to replicate or repackage our service structure, client tools, internal processes, or cloud workflow models for direct commercial competition, especially within Nigeria or any region we actively serve.

6. Client Responsibilities

You agree to:

  • Provide timely and accurate information and documents as needed.

  • Maintain your own backups and ensure internal controls for sensitive operations.

  • Use all software and tools responsibly and in accordance with licenses and security protocols.

7. Limitation of Liability

  • Pillarcraft shall not be liable for any indirect, incidental, or consequential damages related to service interruptions, software failure, or third-party vendor limitations.

  • Our total liability shall be limited to the total amount paid by you to us in the three months preceding any claim.

8. Termination of Service

  • Either party may terminate services with written notice, subject to contractual obligations.

  • Termination does not affect accrued payment obligations or rights granted to Pillarcraft under this agreement, including intellectual property, workflow reuse, and marketing use.

9. Payment Terms

  • Services are billed in advance, monthly, quarterly, or annually based on the engagement.

  • Late payments may result in suspension of services and access to software until resolved.

10. Changes to Terms

We reserve the right to update these Terms at any time. Changes will be published on our website with an updated “Effective Date.”

11. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria. Disputes shall be settled in the courts of Abuja, Nigeria.

12. Contact

For questions or concerns regarding these Terms, please contact:
📧 support@pillarcraft.com
📞 +234 803 321 9619
📍 Suite 11A, 3rd Floor, City Plaza, 7 Rukuba Close, Area 11, Garki, Abuja